Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. We do not offer any refunds or exchanges on Inventory Clearance Items – sales of those items are final. Any order canceled prior to shipping has a 10% restocking fee – this includes canceling due to backorder status.
To be eligible for a return, your item must be UNOPENED and unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products, Recipes, Any Digital Items
- Some health and personal care items
- Inventory Reduction Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed less shipping charges and a credit will automatically be applied to your credit card or original method of payment, within 3-4 business days. Note that financial institutions may take longer to process our refund request and it can take up to 10 business days to show up on your statements.
We are not responsible for lost items and if you are approved to send a refund you need to ship in a manner which provides tracking information.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@thefunctionalperspective.com you must get approval for the exchange then you will send your item to: PO Box 633333, Nacogdoches Texas 75963 with your approval # listed on the box.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: PO Box 633333, Nacogdoches, TX 75963
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We strongly encourage you to ship via trackable services as we cannot guarantee that we will receive your returned item.
Need help?
Contact us at 936-463-0272 for questions related to refunds and returns.